Refund policy

At Nourish & Co, we are committed to providing high-quality food and herbal wellness products. Your safety and satisfaction are our priority. Due to the nature of consumable products, we have specific guidelines for exchanges, returns, and refunds.

Exchanges

For hygiene and safety reasons, we do not offer exchanges for consumable products unless they arrive damaged or incorrect.

If your product is damaged or you received the wrong item:

Notify us immediately: Email hello@nourishandco.co.za with photos or proof of the issue.
Replacement: Once we review your request, we will replace the item at no cost to you.

Damaged or Incorrect Items

If your product is damaged or incorrect upon arrival:

Report promptly: Email hello@nourishandco.co.za with evidence.
Replacement or resolution: We will arrange a replacement or alternative solution at no cost to ensure your order meets our quality standards.

Missing Orders

If your order has not arrived within 10 working days:

Notify us: Email hello@nourishandco.co.za

Resolution: You may request a full refund or have your order resent while we investigate the issue.

Refunds
Refunds are only issued for eligible cases (damaged, incorrect, or missing items).
Refunds will be processed promptly, but it may take a few business days for the amount to reflect in your account, depending on your payment method.
Contact Us

If you have any questions, concerns, or require assistance with your order, email hello@nourishandco.co.za We are happy to help and ensure your experience with Nourish & Co is smooth and safe.